Policies
Shipping
Orders will ship in 1-3 business days. Email after purchase for RUSH options. You will receive an email with tracking from your carrier of choice. If you ordered more than one item, you may receive partial shipments, and I will email to communicate that to you. If you have any special requests, write in the the NOTE section at checkout. If you have an inquiry regarding the status of your order and/or product availability please submit email through the contact page.
Lost/Stolen Packages
We are not responsible for lost or stolen packages from your home. This is a small business and most items will not be able to be replaced as most are one of a kind. If your package is marked as delivered by mail carrier and you have not received it, please email us and we will file a missing mail claim for you. If you are concerned about stolen packages from your home, please add insurance to your order at checkout. Please reach out to us in advance and we can add signature upon delivery option as well. Email or message anytime with questions in advance of ordering so we can meet your expectations.
Gift Packaging
All jewelry is shipped in a complimentary cute logo gift box! This can be used to present as a gift, as well as small enough to be used for storage. I know "unboxing" is a trend, but adding unnecessary paper/plastic that will be thrown away is against my ethos, not sustainable and not eco-friendly.
Payment Information
We accept American Express, VISA, Mastercard and Discover credit cards as forms of payment. Customers will be charged as soon as order is submitted on rknycjewelry.com
Exchange Policy
Ordered the wrong size? She didn't love her gift? Not to worry, exchanges are free! Email rhea@rknycjewelry.com to receive a pre-paid return label to print and attach to your package. I cover return shipping costs. $10 restocking fee will be deducted from your refund.
Return Policy
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Please allow 5-7 business days for the refund to post to your account.
Repair Policy
We will do our best to repair any jewelry design purchased through rknycjewelry.com & or from RKNYC stores. Please email Rhea@rknycjewelry.com
- Less than 3 months after purchase is FREE
- More than 3 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
- Due to the nature of our products, we may not be able to order certain components needed to repair older items.
Product Care
Each piece of RKNYC jewelry is hand-crafted and requires delicate handling. Please follow our recommended care routine to extend the life of the jewelry so it can celebrate numerous memorable parties and events.
- Wipe with a soft Jewelry cloth - Purchase one here and store in a jewelry box. Please note that all of the collection is made by hand, which should be delicately handled and neatly stored.
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Keep away from chemicals -- sanitizer, cleaning supplies, lotion, soaps, and perfume could erode the shiny finish. Always remove rings when washing your hands with soap, and dry properly. Our metal is waterproof, but I do not encourage showering, bathing or swimming in the jewelry, to keep its shiny finish. Many natural stones are NOT waterproof (opals for example), and should never be exposed to chemicals or submerged in water.
- Give it a break -- Give the jewelry a day off to limit wear and tear.
- Be careful with the jewels -- Most pieces included natural stones, be careful not to press on the stones when adjusting bangles, avoid dropping as the stones could crack, and banging them onto things. Use common sense, if you drop things they can break or make stones pop out. Do not adjust ring bands and ear climbers more than needed to put on, or you will snap the soft fine metal. Treat them with care!
- Traveling with jewels -- Pack them carefully in a jewelry box, and always carry on with you.